Covid-19 guidelines

Covid-19 precautionary measures:

At Schlosshotel Fiss, we are blessed with an abundance of space to enjoy adventures and breathe in the fresh air right from our hotel’s doorstep. Nevertheless, we must work together to keep ourselves and others safe in places where people gather. We kindly ask you to comply with several guidelines and maintain a suitable distance from other people.

Please rest assured that we are doing our best to gather all information and government updates relevant to your stay on this page and are constantly updating it to reflect any changes or variations. If you still have further questions you can also visit the official Austrian Website or the Serfaus-Fiss-Ladis Website.

Winter season 2021/22
Our adapted cancellation policy

If you are unable to travel, the following cancellation fees will be charged:

 

  • Cancellation without any cancellation fee until 14 days before arrival
  • Between 14 days and one week (7 days) before arrival: 70% of the full booking cost
  • Within the last week (6 days) before arrival: 90% of the full booking cost

 

In case that Austria is affected from a travel warning by your home country due to COVID19, you can cancel your reservation free of charge. We will refund your deposit payment or assign it to a future stay in our hotel.

Arrival

Upon arrival, we request that you provide a valid vaccination certificate, or proof of previous Covid-19 infection. Children under the age of 12 years are exempt from this requirement. Guests who do not fullfill the 2 G requirements are unfortunately not allowed to be accommodated in this case.

Please also note that all guests are required to register prior to their travels. This can be done via a registration form at check-in or the myVisitPass for Serfaus-Fiss-Ladis.

Accepted proof of recovery
  • A quarantine notice from an official body that is not older than six months
  • A medical certificate that indicates an infection and recovery in the last six months
Accepted proof of vaccination
  • All vaccines approved by the European Medicines Agency (EMA) are accepted.
  • The vaccination is considered valid from the day of the second dose.
  • The certificate of vaccination is valid for 9 months.
  • Please be aware that all people, who got the Johnson & Johnson vaccine need a booster vaccination till the 3rd of January 2022.
Restaurant and hotel bar

The restaurant buffet is currently open. Please also note that indoors, food and drinks may only be consumed while seated. The hotel bar closes at 12 am.

Spa facilities

We are happy to say that we can continue to offer our full range of treatments and massages. Safety measures have been enhanced to ensure both your protection and that of our team. If you would like to participate in our activities’ and yoga programme, please register in advance. 

Schloss Gym

Our in-house gym is open for use. The machines must be disinfected after every use. In the spa, we ensure that strict hygiene and safety standards are adhered to and that our team is regularly trained in state-of-the-art measures.

Kids Club

The Kids’ Club is open from 9 am to 9 pm daily (and until 9.30 pm during holiday season). The in-house cinema shows children’s movies every night at 8 pm. Our Youth Club, too, is open. Due to current hygiene and safety measures, food and drinks are currently not allowed in these areas.

Hygiene

At Schlosshotel Fiss, we have always employed stringent hygiene protocols. In view of the current situation, we have enhanced our measures to prevent the spread of Covid-19 together with our partners. Every member of the team is regularly provided training on current requirements and guidelines.

hollu, an Austrian company specialising in hygiene and sanitation, recently awarded us their recognised hygiene certificate in recognition of our efforts to prevent the spread of Covid-19, which you can view here.

Schlosshotel App

Our new Schlosshotel app keeps you up-to-date. The app provides you a convenient overview of all measures implemented at the hotel and in the region. Furthermore, you can use the SHF app to register for your chosen activities from our weekly programme. Enquire about spa appointments or simply enjoy a glimpse of your future stay with us.

The SHF app is available for download at the App Store. Install now and let your Schlosshotel experience begin.

Mask requirement

At the moment it is not mandatory to wear a mask in our hotel, because we fullfill the 2 G requirements.

Wearing a FFP2 mask is mandatory for individuals aged 6 years or older in public transport (busses), grocery stores, pharmacy, medical facilities, banks, post offices and commercial stores.

MyVisitPass

With the one-time registration in the Serfaus-Fiss-Ladis myVisitPass, guests can use a QR code scan to register for contact tracking in restaurants, at events and in indoor leisure facilities.

Advantages:
• One-time registration
• No multiple data entry necessary for visits
• No app installation necessary
• Data protection compliant solution

MyVisitPass registration
Safe mountain winter 2021/22

Also outside of the hotel you find a safe and relaxing holiday time in Serfaus-Fiss-Ladis.

Please find all current information on the Serfaus-Fiss-Ladis Website >
We will be happy to answer your questions!
Contact us!

We are closely monitoring all updates on the current situation and will keep you informed by the minute, so that you can fully enjoy your getaway to beautiful Fiss.