Covid-19 guidelines

Covid-19 precautionary measures:

At Schlosshotel Fiss, we are blessed with an abundance of space to enjoy adventures and breathe in the fresh air right from our hotel’s doorstep. Nevertheless, we must work together to keep ourselves and others safe in places where people gather. We kindly ask you to comply with several guidelines and maintain a suitable distance from other people.

Please rest assured that we are doing our best to gather all information and government updates relevant to your stay on this page and are constantly updating it to reflect any changes or variations. If you still have further questions you can also visit the official Austrian Website or the Serfaus-Fiss-Ladis Website.

Summer season 2022
Our adapted cancellation policy

If you are unable to travel, the following cancellation fees will be charged:


  • Cancellation without any cancellation fee until 1 month before arrival
  • Between 1 month and 1 week (7 days) before arrival: 70% of the full booking cost
  • Within the last week (6 days) before arrival: 90% of the full booking cost
Entry rules & your arrival

At the moment you do not need a 3G proof for entering Austria.


A stay at the Schlosshotel Fiss is possible without access controls. 

Hotel bar

The hotel bar is open.

Spa facilities

We are happy to say that we can continue to offer our full range of treatments and massages. Safety measures have been enhanced to ensure both your protection and that of our team. If you would like to participate in our activities’ and yoga programme, please register in advance. 

Schloss Gym

Our in-house gym is open for use. The machines must be disinfected after every use. In the spa, we ensure that strict hygiene and safety standards are adhered to and that our team is regularly trained in state-of-the-art measures.

Kids Club

The SHF Kids Club is open from 9.00 am to 9.00 pm daily. The in-house cinema shows children’s movies every night at 8 pm. Our SHF Teenagers Room, too, is open. 


At Schlosshotel Fiss, we have always employed stringent hygiene protocols. In view of the current situation, we have enhanced our measures to prevent the spread of Covid-19 together with our partners. Every member of the team is regularly provided training on current requirements and guidelines.


hollu, an Austrian company specialising in hygiene and sanitation, recently awarded us their recognised hygiene certificate in recognition of our efforts to prevent the spread of Covid-19, which you can view here.

Schlosshotel App

Our new Schlosshotel app keeps you up-to-date. The app provides you a convenient overview of all measures implemented at the hotel and in the region. Furthermore, you can use the SHF app to register for your chosen activities from our weekly programme. Enquire about spa appointments or simply enjoy a glimpse of your future stay with us.


The SHF app is available for download at the App Store. Install now and let your Schlosshotel experience begin.

Mask requirement

FFP2 mask obligation only in highly vulnerable areas (e.g. hospital).

  • Thus, there is no general obligation to wear FFP2 masks indoors, but only a recommendation to wear an FFP2 mask.
  • There is also no FFP2 mask obligation when using coaches or cable cars.
Safe mountain summer 2022

Also outside of the hotel you find a safe and relaxing holiday time in Serfaus-Fiss-Ladis.

Please find all current information on the Serfaus-Fiss-Ladis Website >
We will be happy to answer your questions!
Contact us!

We are closely monitoring all updates on the current situation and will keep you informed by the minute, so that you can fully enjoy your getaway to beautiful Fiss.