You always have a right of access as well as a right to rectification, erasure, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection entitlements have been violated in some other way, you can complain to the supervisory authority. In Austria, the data protection authority is called Datenschutzbehörde.
If you contact us through a form on our website, by phone or by e-mail, the data you provide will be stored by us for the purpose of processing your enquiry or request and for the event of follow-up questions. These data will not be passed on to third parties without your consent.
The following technologies are used on this website:
Certain information is gathered depending on your web browser settings. These are automatically sent by your browser to the website operator using a cookie when you visit this website. This information usually concerns your computer assigned IP address as well as the type of operating system and browser installed.
A cookie is a small text file that is stored on the hard drive of your computer by a web server. A distinction is made between ‘session cookies’ and ‘permanent cookies’.
A session cookie is created every time you visit this website. Inside the cookie there is a randomly generated, unique identification number which is assigned to your computer. The session cookie is automatically deleted when you close the browser. Session cookies are used to support the functionality of the website and to find out more about your usage of the website, i.e. which pages you visit, which links you use and how long you spend on each page.
If permitted by law, permanent cookies will be applied. These cookies are not deleted when you close your browser, but rather remain on the hard drive until they expire after a specified time span or are deleted. The web server identifies the permanent cookie stored on the hard drive of your computer every time you visit this website. By issuing such a permanent, unique identifier for your computer, preferential settings and your usage patterns can be stored in a database. Furthermore, it is possible to determine how frequently you visit this website, how your user habits change and how effective the promotional activities of the website are. No personal data is contained in this information, but rather only the actions you make on your computer.
If you access the website via an email that was sent to you, or a ‘user identity’ was created during one of your visits, the information provided by the website or third-party cookies is linked to any information in the data records of the website provider, from which conclusions can be drawn about your identity.
Your prior consent is not required for session cookies as they are necessary for the functioning of the website and are deleted as soon as you leave the site. The use of permanent cookies, which store your preferred settings as well as your usage patterns, that are not exactly necessary for the functioning of the website, requires your prior consent. By using the website, you agree to the use of permanent cookies, provided that you have not prevented the installation of cookies by changing the settings on your computer. This is also applicable to third-party cookies.
The website may contain pixel graphics. These are called ‘web beacons’, ‘single-pixel GIFs’ or ‘clear GIFs’. Third-parties can use web beacons in order to learn more about the behaviour of visitors to their website and measure the impact of promotional activities. Web beacons may also be used in promotional emails to determine whether they have actually been opened and user activity triggered. The information contained in web beacons is only linked to your personal data with your prior consent. By clicking on a link in promotional e-mails, which are sent to you with your consent, you agree to the use of web beacons, provided that you have not prevented the installation of web beacons by changing the settings on your computer.
Cookies currently used on the website (current status of our cookie use, its purpose, impact on privacy and permanence)
Changing your cookie preferences
Configuring your Internet browser is a free and effective way to manage cookies. You have the following options:
The type of cookie management depends on your browser. More instructions for use can be found here:
Detailed information on data privacy
Server log files
For technical reasons the following details will be sent to us or our web space provider from your browser. (Browser including version, operating system, website with the link to our site, pages visited, date and time of access and IP address)
These anonymous data are stored separately from personal data and cannot be traced back to a specific person. They will be used to generate statistical evaluations.
You have the option of subscribing to our newsletter via the website. To do so, you will need to give us your e-mail address and a statement that you agree to receive this newsletter. We use this newsletter to provide you with regular updates about our latest offers. We apply a double opt-in procedure to check whether you have really subscribed to the newsletter. Upon subscription, our system stores the IP address and date of the subscription, so that we can meet our duty of information in the event of abuse. All collected data will be used exclusively for sending the newsletter. The form of address, name and language have the purpose of personalising and localising our newsletter. You can unsubscribe from the newsletter at any time via the relevant link in each issue or by sending us an e-mail. We will then immediately delete any of your data associated with the sending of our newsletter.
Our website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Cookies are used for this purpose, making it possible to analyse the way in which users use our website. The resulting data are sent to a Google Analytics server in the USA and are stored there. You can prevent this by setting your browser so that no cookies are stored. We have concluded a contract data processing agreement with this service provider. We use Google Analytics with the IP anonymisation function, which truncates and anonymises your IP address. Our relationship with this web analysis company is based on an adequacy decision by the European Commission, known as a Privacy Shield in the case of Google. Data processing is carried out as stipulated by the Austrian Telecommunications Act (TKG), Section 96 (3), and the GDPR, Article 6 (1a) (consent) and/or Article 6 (1f) (legitimate interests). The matter that concerns us with regard to the GDPR (legitimate interests) is the improvement of our website and its contents. User data are stored for a period of … months. If you wish to opt out of Google Analytics, Google provides a Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout?hl=en
Our website uses several plug-ins provided by Facebook – Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. You will recognise such a plug-in by the blue “F” for Facebook or the word “Facebook” displayed on it. When you visit our website, this plug-in establishes a connection to Facebook servers and sends data. The information you view is sent by the servers directly to your browser and is displayed there, while the information about your visit to our website is also sent to Facebook. When you are logged onto Facebook, the information that is sent in this way can be directly matched up with your account. Whenever you interact with a plug-in function – e.g. when you click the “Like” button – your browser sends this information directly to Facebook, where it is then stored. Subsequent further processing of this information is within Facebook’s responsibility, and you will find the relevant terms and setting options in the Facebook data privacy statement. If you want to prevent your personal data from being transmitted to Facebook, make sure you log out of Facebook before visiting our website.
Voucher System Incert
Due to specific agreement to the processing of personal details, your details will be compiled and processed by the company INCERT eTourismus GmbH & Co KG, Leonfeldner Strasse 328, 4040 Linz, in the context of order data processing as per Art 28 GDPR, in accordance with the relevant statutory guidelines. As a data processing company, and for support measures, the Incert eTourism companies also have access to your details, however these may only be used for support measures and not for internal purposes.
Upon cancellation of a purchasing or order process the data stored by us will be deleted after 14 days, to help lend support for any problems as part of the order process. In the event of cancellation of contract, all the data from the contractual relationship will be stored until the expiry of the statutory retention period of 7 years.
Details, such as name, address, voucher order, goods purchased and purchase date will also be stored until expiration of product liability (10 years), and until the expiry of the warranty and the validity period for vouchers in the Consumer Protection Act (30 years).
In the event of objection, the 5-star Hotel Schlosshotel Fiss GmbH, will ensure the deletion of details they have, and of any that has been transferred to third parties. Data processing is carried out on the basis of the legal provisions stated in § 96 Para 3 Telecommunications Act and Art 6 Para 1 lit a (Consent), and/or lit b (required for fulfilment of contract) of the GDPR.
Data saved when booking online
Please note that in order to conduct an online booking and so that we can then manage the contract within the online booking system, we store the visitor’s cookies and IP data as well as the data of the relevant connection owner provided when booking online.In addition, we store all the booking data required for contract management. The data you have provided are necessary for contractual performance and/or for the implementation of pre-contractual activities. Unless we have these data, we cannot conclude the contract with you. Data will not be transmitted to third parties, with the exception of the relevant channel manager, hotel programme and/or the transmission of credit card details to the processing bank or payment service to collect payment for the online booking, and also with the exception of our accountants for the fulfilment of our tax obligations. If the online booking is cancelled without being concluded, the data we have stored will be erased. If an online booking is carried out successfully, all the data arising from the contractual relationship will be stored until the expiry of the retention period under tax law (7 years). Data processing is carried out on the basis of the Austrian Telecommunications Act (TKG), Section 96 (3), and the GDPR, Article 6 (1a) (consent) and/or Article 6 (1b) (processing necessary for the performance of a contract).
Using Data information
For the facilitation and realisation of guest booking; the successful execution of the guest’s stay; to coordinate the hotel stay according to the wishes and interests of the guest; to ensure the provision of future hotel services which correspond with the interests of the guest; for marketing purposes as pertaining to hotel performance and the improvement of this performance.
To process enquiries and bookings, your personal details entered in forms, cookie detection and IP address are transferred to the data processing company Klar & Leiter GesbR, Maria-Theresien-Straße 21, 6020 Innsbruck, Austria (‘samera’).
Our website uses the functions of the video portal YouTube, a division of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Whenever a webpage with a YouTube video is accessed, a link to the YouTube (Google) servers is created. The minimum data sent to Google is your IP address. To prevent personal data from being sent to Google, you will need to log out of your Google account before visiting our website. Further details can be found in the YouTube Privacy Guidelines: https://www.youtube.com/t/privacy_guidelines
Privacy statement for the use of Google +1
Privacy statement for the use of Twitter
Privacy statement for the use of Pinterest
Other third-party tools
Our website uses functions, widgets and plug-ins from the following third-party providers:
Data information for third-party
To contracted service providers who supply cloud-based software and data handling solutions to the hotel. These providers operate with the sole purpose of processing and analysing guest data for the aforementioned purposes.
Information on Online Dispute Resolution
The EU Commission offers the option of online dispute resolution via a platform it runs (the so-called ODR Platform). The ODR platform can be used for out-of-court settlement of disputes over online purchase contracts and service contracts. The platform is available via the following external link: http://ec.europa.eu/consumers/odr/.
Contact for data privacy issues
Schlosshotel Fiss GmbH
Tel. +43 5476 – 6397 0