If you sutter from any allergies or food intolerances, we will be happy to adapt our menu for you. Please let us know your requirements in advance e.g. lactose intolerance, gluten intolerance, fructose intolerance. Anti allergy bedding is also available.
Baby monitoring service
A baby monitoring service is available daily, please contact reception for additional information.
Check in / Check out
Check in from 4.00pm, check out by 11.00am. Early check in may be possible if your room is ready.
Spa towels & slippers
Spa towels & slippers can be found in the Spa bag in your room.
Please contact reception to order flowers giving at least 24 hours´notice.
To confirm a booking, we request a 30% deposit of the total booking price payabe by bank transfer. Conversion to CHF is at the applicable exchange rat at the time payment is received in our account and includes bank charges. We regret that we are unble to guarantee specific rooms or floors. Floor plans are schematic and may differ from actual rooms. Guests from outside Europe are requested to provide a 90% deposit of the total booking price at least 30 days prior to their arrival. This condition may also apply to other guests on an individual case basis.
Well-behaved pets are welcome on request, however they are not permitted in the restaurant, Spa or swimming areas. € 30,- per pet per day, exluding food.
Free Wi-Fi is available throughtout the hotel and in all rooms & suites. In addition, three internet terminals ar available in the Teenagers´Club.
Pushchairs are available free of charge.
Late check out
Enjoy additional time at the Schlosshotel on your departure day:
Late check out (within room) including access to the Waterworlds and SHF afternoon buffet: € 25,- per adult from 12 years (child aged 0-5 free, child aged 6-11 € 12,50)
Subjects to availability, late check outs with room until 6.00pm: € 50,- per adult from 12 years (child aged 0-5 free, child aged 6-11 € 25,-)
The entire Schlosshotel, including guest rooms, is a non-smoking zone. Smokers and non-smokers alike are welcome to use the designated smoker´s lounge.
Information on the Fiss-Ladis ski school is available from our sports shop where you can also book classes and instructors. For more information, please visit www.skischule-fiss-ladis.at/en/
Opposite the Family Spa in the basement. Sunbed use is restricted to guests aged 18+. Your key card operates the sunbed and is chargeable at € 10,- per unit, included in your bill.
Sports shop / ski locker room
A new ski locker room - where skis, snowboards and ski boots can be stored - and sports shop are located at the rear of the western underground car park, offering diret access to the slopes! Sport Schmid manage the shop, ski equipment can be hired online via their website www.sport-schmid.at
The following cancellation terms apply to bookings for holidays between July 17 and October 18, 2020: You can cancel reservations for your holiday free of charge up to seven days before scheduled arrival. Cancellations with less than six days’ notice will be charged 90 % of the full cost of your stay.
Cancellation policy for the upcoming winter (all seasons): One month or more prior to arrival date: 0% of the full booking cost | Between one month and one week (7 days) prior to arrival date: 70% of the full booking cost | Within a week of arrival date: 90% of the full booking cost.
In case that Austria is affected from an official travel warning by your home country due to COVID19, you can cancel your reservation free of charge. We will refund your deposit payment or assign it to a future stay in our hotel.
Please contact reception for information and timetables for buses and trains.
Underground car park / valet parking
Free of charge. Accessible at any time with your key card. Please leave your car keys with reception for valet parking.
Paying your bill
We recommend that you pay your hotel from 6.00pm on the day prior to your departure. In addition to cash and debit cards, we also accept Visa, MasterCard, Eurocard and Amex credit cards. We do not accept Diners Club cards.
We offer a newspaper service, please order at reception. A selection of daily international newspaper is available in the Chimney Lounge.
Payments and bank details
Payments may be made in cash (EUR, CHF), by bank transfer (for payment of deposits only), or by debit or credit crd (Visa, MasterCard, Eurocard and Amex).
Austria: Raiffeisenbank Fiss Serfaus | IBAN: AT79 3631 5000 0012 1228 | BIC: RZTIAT22315 | Empfänger: Schlosshotel Fiss, Familie Domenig
Switzerland: Graubündner Kantonalbank | IBAN: CH57 0077 4010 10883 76900 | BIC: GRKBCH2270A | BCNr.: 774 | Empfänger: Schlosshotel Fiss, Familie Domenig
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