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Handy tips for your holidays

Do you have any questions or requests? We are here for you at all times.

Take a look here to find detailed information about your holiday booking, getting here, cancellation terms and conditions, pool regulations and our FAQs. We will be delighted to attend to any requests you may have and are here to help at all times either over the phone or by email.  

FAQ
Frequently asked questions
How does Schlosshotel Fiss deal with allergies?

If you sutter from any allergies or food intolerances, we will be happy to adapt our menu for you. Please let us know your requirements in advance e.g. lactose intolerance, gluten intolerance, fructose intolerance. Anti allergy bedding is also available.

Is there a baby monitoring service at Schlosshotel Fiss?

A baby monitoring service is available daily from 6.00am to 11.00pm, please contact reception for additional information.

What do I need to know about bookings?

To confirm a booking, we request a 50% deposit of the total booking price payable by bank transfer. Conversion to CHF is at the applicable exchange rate at the time payment is received in our account and includes bank charges. We regret that we are unable to guarantee specific rooms or floors. Floor plans are schematic and may differ from actual rooms. Guests from outside Europe are requested to provide a 100% deposit of the total booking price at least 30 days prior to their arrival. This condition may also apply to other guests on an individual case basis.

Can I arrive by train?

For information and timetables for busses and trains please contact us. We are glad to help planning your trip. The next train station is "Landeck Bahnhof". From there you can take a bus to Fiss.

 

Can I cancel my holiday at Schlosshotel Fiss?

General Cancellations

If you are unable to travel, the following cancellation fees will be charged:

  • Cancellation without any cancellation fee until 1 month before arrival
  • Between 1 month and 1 week (7 days) before arrival: 70% of the full booking cost
  • Within the last week (6 days) before arrival: 90% of the full booking cost
read more
When can I check in and out of the Schlosshotel Fiss?

Check in from 4.00pm, check out by 11.00am. Early check in may be possible if your room is ready.

Can I order flowers to Schlosshotel Fiss?

Please contact reception to order flowers giving at least 24 hours' notice.

Is there wifi in the Schlosshotel Fiss?

Free Wi-Fi is available throughtout the hotel and in all rooms & suites.

Is there late check-out at the Schlosshotel Fiss?

Enjoy additional time at the Schlosshotel on your departure day: Late check out (within or without room) including access to the Waterworlds and SHF afternoon buffet.

In summer:

  • Late Check-Out without room € 35,00 per person (children 0 – 3 years are free, children 4 – 9 years € 20)
  • Late Check-Out within room (if available) € 68,00 per person (children 0 – 3 years are free, children 4 – 9 years € 35)

In winter:

  • Late Check-Out without room € 40,00 per person (children 0 – 3 years are free, children 4 – 9 years € 20)
  • Late Check-Out within room (if available) € 90,00 per person (children 0 – 3 years are free, children 4 – 9 years € 45)
Are there newspapers in the Schlosshotel Fiss?

We offer a newspaper service, please order at reception. A selection of daily international newspaper is available in the Chimney Lounge.

When and How can I pay?

We recommend that you pay your hotel from 6.00 pm on the day prior to your departure. In addition to cash and debit cards, we also accept Visa, MasterCard, Eurocard and Amex credit cards. We do not accept Diners Club cards.

What are the bank details from the Schlosshotel Fiss?

Payments may be made in cash (EUR, CHF), by bank transfer (for payment of deposits only), or by debit or credit card (Visa, MasterCard, Eurocard and Amex).

Austria: Raiffeisenbank Fiss Serfaus | IBAN: AT79 3631 5000 0012 1228 | BIC: RZTIAT22315 | Empfänger: Schlosshotel Fiss, Familie Domenig

Switzerland: Graubündner Kantonalbank | IBAN: CH57 0077 4010 10883 76900 | BIC: GRKBCH2270A | BCNr.: 774 | Empfänger: Schlosshotel Fiss, Familie Domenig.

Are pets at Schlosshotel Fiss allowed?

Well-behaved pets are welcome on request, however they are not permitted in the restaurant, Spa or swimming areas.

In summer: € 35,- per pet per day, exluding food.
In winter: € 38,- per pet per day, exluding food.

Can I borrow a baby buggy from the Schlosshotel Fiss?

Pushchairs are available free of charge.

Does the Schlosshotel Fiss have a ski school?

Information on the Fiss-Ladis ski school is available from our sports shop where you can also book classes and instructors.

Please visit
Is smoking allowed in the Schlosshotel Fiss?

The entire Schlosshotel, including guest rooms, is a non-smoking zone. Smokers and non-smokers alike are welcome to use the designated smoker's lounge.

Do I get spa towels & slippers at Schlosshotel Fiss?

Spa towels & slippers can be found in the Spa bag in your room.

Does the Schlosshotel Fiss have a sunbed?

Opposite the Family Spa in the basement. Sunbed use is restricted to guests aged 18+. Your key card operates the sunbed and is chargeable at € 10,- per unit, included in your bill.

Does the Schlosshotel Fiss have a ski locker room?

A new ski locker room - where skis, snowboards and ski boots can be stored - and sports shop are located at the rear of the western underground car park, offering diret access to the slopes! Sport Schmid manage the shop, ski equipment can be hired online.

Ski shop online
Where can I park?

Free of charge. Accessible at any time with your key card. Please leave your car keys with reception for valet parking.

Is there a ski school in Fiss?

Yess, you can book courses for kids, teens and adults online or directly at the ski school office next to the cable cars.

Ski school
General terms & conditions
Booking information
Travel insurance & cancellation
Pool rules