Handy tips for your holidays

Do you have any questions or requests? We are here for you at all times.

Take a look here to find detailed information about your holiday booking, getting here, cancellation terms and conditions, pool regulations and our FAQs. We will be delighted to attend to any requests you may have and are here to help at all times either over the phone or by email.  

Frequently asked questions

If you sutter from any allergies or food intolerances, we will be happy to adapt our menu for you. Please let us know your requirements in advance e.g. lactose intolerance, gluten intolerance, fructose intolerance. Anti allergy bedding is also available.

Baby monitoring service

A baby monitoring service is available daily from 6.00am to 11.00pm, please contact reception for additional information.

Booking information

To confirm a booking, we request a 30% deposit of the total booking price payable by bank transfer. Conversion to CHF is at the applicable exchange rate at the time payment is received in our account and includes bank charges. We regret that we are unable to guarantee specific rooms or floors. Floor plans are schematic and may differ from actual rooms. Guests from outside Europe are requested to provide a 90% deposit of the total booking price at least 30 days prior to their arrival. This condition may also apply to other guests on an individual case basis.

Bus and train information

Please contact reception for information and timetables for busses and trains.



Our adapted cancellation policy for the summer season 2021 & winter season 2021/2022

If you are unable to travel, the following cancellation fees will be charged:

  • Cancellation without any cancellation fee until 14 days before arrival
  • Between 14 days and one week (7 days) before arrival: 70% of the full booking cost
  • Within the last week (6 days) before arrival: 90% of the full booking cost

In case that Austria is affected from a travel warning by your home country due to COVID19, you can cancel your reservation free of charge. We will refund your deposit payment or assign it to a future stay in our hotel.

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Check in / Check out

Check in from 4.00pm, check out by 11.00am. Early check in may be possible if your room is ready.


Please contact reception to order flowers giving at least 24 hours' notice.

Internet access

Free Wi-Fi is available throughtout the hotel and in all rooms & suites.

Late Check-Out

Enjoy additional time at the Schlosshotel on your departure day: Late check out (within or without room) including access to the Waterworlds and SHF afternoon buffet.

In summer:

  • Late Check-Out without room € 30,00 per person from 12 years (children 0 – 5 years are free, children 6 – 11 years € 15)
  • Late Check-Out within room (if available) € 65,00 per person from 12 years (children 0 – 5 years are free, children 6 – 11 years € 30)

In winter:

  • Late Check-Out without room € 30,00 per person from 12 years (children 0 – 5 years are free, children 6 – 11 years € 15)
  • Late Check-Out within room (if available) € 90,00 per person from 12 years (children 0 – 5 years are free, children 6 – 11 years € 45)

We offer a newspaper service, please order at reception. A selection of daily international newspaper is available in the Chimney Lounge.

Paying your bill

We recommend that you pay your hotel from 6.00pm on the day prior to your departure. In addition to cash and debit cards, we also accept Visa, MasterCard, Eurocard and Amex credit cards. We do not accept Diners Club cards.

Payments and bank details

Payments may be made in cash (EUR, CHF), by bank transfer (for payment of deposits only), or by debit or credit card (Visa, MasterCard, Eurocard and Amex).

Austria: Raiffeisenbank Fiss Serfaus | IBAN: AT79 3631 5000 0012 1228 | BIC: RZTIAT22315 | Empfänger: Schlosshotel Fiss, Familie Domenig

Switzerland: Graubündner Kantonalbank | IBAN: CH57 0077 4010 10883 76900 | BIC: GRKBCH2270A | BCNr.: 774 | Empfänger: Schlosshotel Fiss, Familie Domenig.


Well-behaved pets are welcome on request, however they are not permitted in the restaurant, Spa or swimming areas. € 30,- per pet per day, exluding food.


Pushchairs are available free of charge.

Ski school

Information on the Fiss-Ladis ski school is available from our sports shop where you can also book classes and instructors.

Please visit

The entire Schlosshotel, including guest rooms, is a non-smoking zone. Smokers and non-smokers alike are welcome to use the designated smoker's lounge.

Spa towels & slippers

Spa towels & slippers can be found in the Spa bag in your room.


Opposite the Family Spa in the basement. Sunbed use is restricted to guests aged 18+. Your key card operates the sunbed and is chargeable at € 10,- per unit, included in your bill.

Sports shop / ski locker room

A new ski locker room - where skis, snowboards and ski boots can be stored - and sports shop are located at the rear of the western underground car park, offering diret access to the slopes! Sport Schmid manage the shop, ski equipment can be hired online.

Ski shop online
Underground car park / valet parking

Free of charge. Accessible at any time with your key card. Please leave your car keys with reception for valet parking.

General terms & conditions
Booking information
Travel insurance & cancellation
Pool rules