Handy tips for your holidays

If you sutter from any allergies or food intolerances, we will be happy to adapt our menu for you. Please let us know your requirements in advance e.g. lactose intolerance, gluten intolerance, fructose intolerance. Anti allergy bedding is also available.

A baby monitoring service is available daily from 6.00am to 11.00pm, please contact reception for additional information.

To confirm a booking, we request a 50% deposit of the total booking price payable by bank transfer within 14 days. The remaining amount is due at latest one week before arrival. We regret that we are una-ble to guarantee specific rooms or floors. Travel agencies and guests from outside Europe are requested to provide a 100% deposit of the total booking price at least 30 days prior to their arrival.

For information and timetables for busses and trains please contact us. We are glad to help planning your trip. The next train station is "Landeck Bahnhof". From there you can take a bus to Fiss.

Our cancellation policy for the summer season 2023

If you are unable to travel, the following cancellation fees will be charged:

• 14 days or more prior to arrival: 0% of the full booking cost
• Between 14 days and one week (7 days) before arrival: 70% of the full booking cost
• Within the last week (6 days) before arrival: 90% of the full booking cost

General Cancellations

If you are unable to travel, the following cancellation fees will be charged:

• Cancellation without any cancellation fee until 1 month before arrival
• Between 1 month and 1 week (7 days) before arrival: 70% of the full booking cost
• Within the last week (6 days) before arrival: 90% of the full booking cost

Check in from 4:00 pm, check out by 11:00 am. Early check in may be possible if your room is ready.

Please contact reception to order flowers giving at least 24 hours' notice.

Free Wi-Fi is available throughtout the hotel and in all rooms & suites.

Enjoy additional time at the Schlosshotel on your departure day: Late check out (within or without room) including access to the Waterworlds and SHF afternoon buffet.

In summer:

• Late Check-Out without room € 35,00 per person (children 0 – 3 years are free, children 4 – 9 years € 20)
• Late Check-Out within room (if available) € 68,00 per person (children 0 – 3 years are free, children 4 – 9 years € 35)

In winter:

• Late Check-Out without room € 40,00 per person (children 0 – 3 years are free, children 4 – 9 years € 20)
• Late Check-Out within room (if available) € 90,00 per person (children 0 – 3 years are free, children 4 – 9 years € 45)

We offer a newspaper service, please order at reception. A selection of daily international newspaper is available in the Chimney Lounge.

We recommend that you pay your hotel from 6.00 pm on the day prior to your departure. In addition to cash and debit cards, we also accept Visa, MasterCard, Eurocard and Amex credit cards. We do not accept Diners Club cards.

Please note that payments by bank transfer can only be taken into account if we have received them before check-out and they have been booked to your room. Quick transfers on your departure day can not be considered.

Payments may be made in cash (EUR, CHF), by bank transfer (for payment of deposits only), or by debit or credit card (Visa, MasterCard, Eurocard and Amex).

Austria: Raiffeisenbank Fiss Serfaus | IBAN: AT79 3631 5000 0012 1228 | BIC: RZTIAT22315 | Empfänger: Schlosshotel Fiss, Familie Domenig

Switzerland: Graubündner Kantonalbank | IBAN: CH57 0077 4010 10883 76900 | BIC: GRKBCH2270A | BCNr.: 774 | Empfänger: Schlosshotel Fiss, Familie Domenig.

Well-behaved pets are welcome on request, however they are not permitted in the restaurant, Spa or swimming areas.

€ 38,- per pet per day, exluding food.

Pushchairs are available free of charge.

Information on the Fiss-Ladis ski school is available from our sports shop where you can also book classes and instructors.

The entire Schlosshotel, including guest rooms, is a non-smoking zone. Smokers and non-smokers alike are welcome to use the designated smoker's lounge.

Spa towels & slippers can be found in the Spa bag in your room.

Opposite the Family Spa in the basement. Sunbed use is restricted to guests aged 18+. Your key card operates the sunbed and is chargeable at € 15,- per unit, included in your bill.

A new ski locker room - where skis, snowboards and ski boots can be stored - and sports shop are located at the rear of the western underground car park, offering diret access to the slopes! Bacher Sport manage the shop, ski equipment can be hired online.

Free of charge. Accessible at any time with your key card. Please leave your car keys with reception for valet parking.

Yess, you can book courses for kids, teens and adults online or directly at the ski school office next to the cable cars.