Handy tips for your holidays

Schlosshotel Fiss welcomes you during two exclusive seasons each year:

❄ The Schlosshotel Fiss in Tyrol is open for the summer season from 4 July 2026 to 11 October 2026,
☀ and will welcome you for the winter season from 4 December 2026 to 4 April 2027.

Whether you're dreaming of ski-in & ski-out adventures in winter or alpine discoveries in summer – every stay is a unique Schlosshotel experience.

If you suffer from any allergies or food intolerances, we will be happy to adapt our menu for you. Please let us know your requirements in advance e.g. lactose intolerance, gluten intolerance, fructose intolerance. Anti allergy bedding is also available.

A baby monitoring service is available daily from 6.00am to 11.00pm, please contact reception for additional information.

To confirm a booking, we request a 50% deposit of the total booking price payable by bank transfer within 14 days. The remaining amount is due at latest one week before arrival. We regret that we are una-ble to guarantee specific rooms or floors. Travel agencies and guests from outside Europe are requested to provide a 100% deposit of the total booking price at least 30 days prior to their arrival.

For information and timetables for busses and trains please contact us. We are glad to help planning your trip. The next train station is "Landeck Bahnhof". From there you can take a bus to Fiss.

General Cancellations

If you are unable to travel, the following cancellation fees will be charged:

• Cancellation without any cancellation fee until 1 month before arrival
• Between 1 month and 1 week (7 days) before arrival: 70% of the full booking cost
• Within the last week (6 days) before arrival: 90% of the full booking cost

Special cancellation conditions apply for group bookings, please contact our reservations team for further details.

Regular check-in at the Schlosshotel Fiss is available from 4:00 pm. If you arrive earlier, you are welcome to use all public hotel areas as well as the spa facilities without restriction before your room is ready. We will be happy to store your luggage at the reception. From 1:00 pm, you may also enjoy the afternoon buffet even prior to checking into your room. Your room is guaranteed to be ready from 4:00 pm.

Check-out is until 11:00 am on the day of departure. A late check-out is available upon request, subject to availability and at an additional charge, and can be arranged directly at the reception.

Our reception team will be happy to take care of your flower orders. Please let us know at least 24 hours prior to delivery (48 hours prior on Saturdays, Sundays, and public holidays).

A delivery fee of €5 per order will be charged.

Free Wi-Fi is available throughtout the hotel and in all rooms & suites.

Late check-out can be booked subject to availability and includes the use of our wellness area as well as the afternoon buffet.

Please find prices for late check-out in our booking information.

Our newspaper service: simply order your preferred newspaper at the reception. A selection of current daily newspapers is available every day in the Fireplace Lounge.

In addition, you can enjoy international newspapers and magazines from our complimentary digital library throughout your stay. The access link is available in the SHF app.

We recommend that you pay your hotel from 6.00 pm on the day prior to your departure. In addition to cash and debit cards, we also accept Visa, MasterCard, Eurocard and Amex credit cards. We do not accept Diners Club cards.

Please note that payments by bank transfer can only be taken into account if we have received them before check-out and they have been booked to your room. Quick transfers on your departure day can not be considered.

Payments may be made in cash (EUR, CHF), by bank transfer (for payment of deposits only), or by debit or credit card (Visa, MasterCard, Eurocard and Amex).

Austria: Raiffeisenbank Fiss Serfaus | IBAN: AT79 3631 5000 0012 1228 | BIC: RZTIAT22315 | Empfänger: Schlosshotel Fiss, Familie Domenig

Switzerland: Graubündner Kantonalbank | IBAN: CH57 0077 4010 10883 76900 | BIC: GRKBCH2270A | BCNr.: 774 | Empfänger: Schlosshotel Fiss, Familie Domenig.

Well-behaved pets are welcome on request, however they are not permitted in the restaurant, Spa or swimming areas.

€ 38,- per pet per day, exluding food.

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For a relaxing holiday with your dog, Serfaus-Fiss-Ladis provides the perfect setting. Whether in summer or winter, there are numerous hiking and walking trails that invite you to beautiful and scenic excursions. To ensure you and your dog can enjoy a wonderful vacation, there are a few things to consider for a harmonious coexistence between dog owners, fellow travelers, and locals.

Here are some useful tips and rules for your holiday with your four-legged companion in Serfaus-Fiss-Ladis.

Pushchairs are available free of charge.

Information on the Fiss-Ladis ski school is available from our sports shop where you can also book classes and instructors.

The entire Schlosshotel, including guest rooms, is a non-smoking zone. Smokers and non-smokers alike are welcome to use the designated smoker's lounge.

Spa towels & slippers can be found in the Spa bag in your room.

The tanning bed is located opposite the Family Spa in the basement. The use of the tanning bed is restricted to guests aged 18+. Your key card operates the sunbed and is chargeable at € 15,- per unit, included in your bill.

A ski locker room - where skis, snowboards and ski boots can be stored - and sports shop are located at the rear of the western underground car park, offering diret access to the slopes! Bacher Sport manage the shop, ski equipment can be hired online.

The underground garage is accessible at any time using your room key and is included in the price. We will be happy to park your car for you and store your key at the reception. An electric charging station is also available in the underground garage.

Yes, you can book courses for kids, teens and adults online or directly at the ski school office next to the cable cars.